Returns&Warranties

NOTE: Warranty turn around time, minimum 14 days.

Items may be returned for replacement or refund subject to manufacturer and/or Zonemarket restrictions. Defective items may be returned for replacement subject to the following restrictions:

  1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
  2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
  3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
  4. All returns must be shipped freight prepaid.
  5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
  6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.